Refund policy

Return & Refund Policy — Zevoniq

At Zevoniq, your satisfaction is our priority. Please read our refund policy carefully.

Eligibility for Returns

• Items can be returned within 7 days of delivery.
• Product must be unused, in original condition, and in original packaging.
• Items damaged due to misuse or missing packaging are not eligible.

Non-Returnable Items

• Sale/discounted items
• Items marked as final sale
• Perishable or hygiene products

Refund Process

• Once we receive and inspect the returned item, we will notify you.
• Approved refunds will be processed within 5–7 business days.
• Refunds are issued via the original payment method or store credit.

Damaged or Wrong Items

• If you received a damaged or incorrect item, contact us within 48 hours of delivery with photos.
• We will arrange a replacement or full refund at no extra cost.

How to Initiate a Return

• Contact us via our website or WhatsApp with your order number and reason for return.
• Our team will guide you through the return process.

Zevoniq reserves the right to update this policy at any time.